Terms Governing Prajeeva Healthcare Private Limited Services

These Terms & Conditions govern access to and use of the website, healthcare services, consultations, assessments, programmes, therapies, digital features and related services provided or facilitated by Prajeeva Healthcare Private Limited, operating under the brand name Prajeeva Healthcare Private Limited.

Prajeeva Healthcare Private Limited is a physician-led healthcare organisation providing services in areas that include preventive healthcare, longevity medicine, functional and precision medicine, cognitive optimisation and brain health, advanced diagnostics and biomarker analysis, personalised health programmes, executive health programmes and corporate wellness. Prajeeva Healthcare Private Limited also presents physician-supervised therapies and assessment services through its healthcare ecosystem.

By accessing the Prajeeva Healthcare Private Limited website, booking a consultation, registering for a programme, purchasing an eligible service, or otherwise using a Prajeeva Healthcare Private Limited service, you agree to these Terms to the extent applicable to your interaction.

Where a specific consultation, therapy, diagnostic service, programme or product has additional consent forms, clinical instructions, service conditions or payment terms, those additional terms form part of the applicable service arrangement.

Nothing in these Terms limits any statutory consumer, healthcare or other legal right that cannot lawfully be excluded or restricted.

Prajeeva Healthcare Private Limited operates Prajeeva Healthcare Private Limited as a physician-led longevity, preventive healthcare, precision medicine and bio-optimisation organisation based in Whitefield, Bengaluru. Its website identifies clinical services and programmes that include functional medicine, longevity medicine, cognitive optimisation, advanced diagnostics, genomics, gut microbiome assessment, executive health programmes and personalised health programmes.

Prajeeva Healthcare Private Limited's clinical model is based on physician assessment, biomarker-informed evaluation and personalised healthcare planning. The website states that patients begin with a baseline assessment and that interventions are physician prescribed and followed through defined outcome measures.

The availability, suitability and clinical scope of any particular service depend on individual circumstances, medical assessment, professional judgement, service availability and applicable legal or regulatory requirements.

You should read these Terms before using Prajeeva Healthcare Private Limited's website or services.

By proceeding with a booking, registration, programme enrolment, payment or service after being given access to these Terms, you acknowledge that you have had an opportunity to review them.

If you do not agree with the provisions applicable to a service, you should not proceed with that service.

Where consent is separately required for a medical procedure, therapy, diagnostic assessment, collection of health information or another healthcare activity, acceptance of these Terms does not replace that separate informed consent process.

You must provide accurate information concerning your identity, age and contact details when these are required for a service.

Individuals who are legally capable of entering into the relevant transaction may book or purchase services for themselves. Where a service is intended for a child, dependent or person represented by another individual, Prajeeva Healthcare Private Limited may require appropriate parental, guardian or representative authority before proceeding.

Certain therapies, assessments or programmes may have medical eligibility criteria. Payment or booking does not establish clinical eligibility.

Prajeeva Healthcare Private Limited or the responsible healthcare professional may decline, postpone, modify or discontinue a service where there is a clinical, safety, legal or professional reason for doing so.

Prajeeva Healthcare Private Limited provides and facilitates preventive, diagnostic, therapeutic, wellness and health optimisation services according to the service selected and the individual's clinical requirements.

Services presented on the Prajeeva Healthcare Private Limited website currently include Preventive Healthcare, Longevity Medicine, Cognitive Optimisation & Brain Health, Functional Medicine, Advanced Diagnostics & Biomarker Analysis, and associated programmes.

The website also identifies technologies and therapies including Hyperbaric Oxygen Therapy, IV Nutrition Therapy, Whole-Body Cryotherapy, Infrared Sauna, Red Light Therapy, PEMF Therapy, Neurofeedback and VO2 Max Assessment, among other services.

A description appearing on the website is general information about a service. It is not confirmation that the service is clinically suitable for every individual.

Clinical decisions are made according to the individual's history, available medical information, assessment findings, professional judgement, contraindications and other relevant clinical considerations.

A user cannot require a physician or healthcare professional to prescribe, recommend or perform a therapy merely because it appears on the website, has been previously discussed, or has been paid for.

Prajeeva Healthcare Private Limited may recommend further assessment, additional information, diagnostic testing, specialist evaluation or medical clearance before proceeding with a particular intervention.

Clinical recommendations may change when new information becomes available or when an individual's health status changes.

Prajeeva Healthcare Private Limited's website describes the initial programme process as beginning with a comprehensive physician consultation and currently references a 90-minute first appointment. Actual consultation duration may vary according to the service, clinical requirements and circumstances of the appointment.

Appointment times are scheduled subject to physician, facility and service availability.

Users should arrive or connect at the instructed time and provide any requested information or documentation before the consultation where reasonably required.

A delay caused by an emergency, preceding clinical matter, equipment issue or other operational circumstance may result in an appointment being delayed or rescheduled.

You are responsible for providing information that is accurate and complete to the best of your knowledge.

Depending on the service, you may be asked to disclose relevant information concerning:

• Current symptoms or health concerns.
• Previous diagnoses.
• Medications.
• Supplements.
• Allergies.
• Previous procedures or therapies.
• Relevant medical history.
• Pregnancy or possible pregnancy where clinically relevant.
• Previous investigations or diagnostic results.
• Lifestyle information.
• Other information relevant to clinical assessment or safety.

Failure to provide materially relevant information may affect the safety, interpretation or suitability of a service.

You should inform Prajeeva Healthcare Private Limited or the responsible healthcare professional if relevant information changes during an ongoing programme.

Prajeeva Healthcare Private Limited's services include advanced diagnostics and biomarker analysis. Its website identifies assessments and biomarkers such as VO2 Max, ApoB and Lipoprotein(a), HOMA-IR, inflammatory markers, hormonal assessments, biological age methodologies, genomics and gut microbiome analysis.

The exact diagnostic tests offered to an individual depend on the selected programme, clinical assessment and service availability.

Laboratory values, biomarker results, genomic findings and other diagnostic outputs must be interpreted in their appropriate clinical context. An abnormal or normal value should not be interpreted independently as confirmation or exclusion of a medical condition unless appropriately assessed by a qualified healthcare professional.

Reference ranges, methodologies and interpretation may vary between laboratories, technologies and clinical circumstances.

Certain tests, laboratory analyses, genomic assessments or specialist services may be performed by independent third-party providers.

Where a third-party provider performs a service, its laboratory methodology, processing procedures, turnaround times, specimen requirements, accreditation responsibilities and professional obligations may apply independently.

Prajeeva Healthcare Private Limited may facilitate access to such services but cannot control circumstances occurring entirely within an independent provider's operations.

Where a test requires recollection, repetition or additional confirmation for clinical or technical reasons, the applicable process will be communicated to the user.

A therapy listed by Prajeeva Healthcare Private Limited does not constitute an unconditional recommendation for its use.

Suitability may depend on age, medical history, current health status, medications, contraindications, diagnostic findings and professional assessment.

Before a therapy requiring informed consent is undertaken, the responsible healthcare professional may explain the relevant purpose, expected benefits, reasonably material risks, alternatives and circumstances in which treatment should not proceed.

Users must follow pre-treatment and post-treatment instructions provided for their safety.

Acceptance of these website Terms is distinct from clinical informed consent.

Where informed consent is required for a procedure, therapy, investigation or other healthcare intervention, Prajeeva Healthcare Private Limited may require a separate consent process before the service begins.

A person may ask questions about a recommended intervention before deciding whether to proceed.

Where legally and clinically appropriate, consent may be withdrawn before an intervention. Withdrawal after a service has commenced does not necessarily remove obligations relating to services already provided, resources already consumed or costs already incurred.

Healthcare outcomes vary between individuals.

Prajeeva Healthcare Private Limited does not guarantee that a consultation, programme, diagnostic assessment, therapy, supplement protocol or other intervention will produce a particular biological, cognitive, metabolic, longevity, performance or wellness outcome.

Any expected benefit must be understood in the context of individual health status, adherence, biological variability, available evidence and other relevant factors.

Measurements and reassessments may help evaluate changes over time but do not guarantee a predetermined result.

Preventive and longevity medicine is intended to identify and manage health risks and biological factors before or alongside established disease where clinically appropriate.

It does not eliminate the possibility of future illness and does not guarantee prevention of disease, extension of lifespan or reversal of biological ageing.

Risk estimates, biomarkers and predictive assessments represent information available at a particular time and should be interpreted together with clinical history and professional assessment.

Users should continue medically necessary care recommended by their treating professionals unless advised otherwise by an appropriately qualified healthcare professional.

Prajeeva Healthcare Private Limited offers cognitive assessment and brain-health related services. Its website describes assessment areas including processing speed, working memory, sustained attention, executive function and reasoning.

Cognitive assessment results are interpreted according to the methodology used and the clinical circumstances of the individual.

Such assessments do not automatically constitute diagnosis of a psychiatric, neurological or cognitive disorder unless an appropriately qualified professional conducts the required diagnostic evaluation.

Where symptoms suggest a condition requiring specialist assessment, additional referral or investigation may be recommended.

Prajeeva Healthcare Private Limited's website and preventive healthcare programmes are not intended to replace emergency medical services.

If you experience symptoms that may indicate a medical emergency, including severe chest pain, significant breathing difficulty, loss of consciousness, signs of stroke, severe allergic reaction, serious injury, suicidal crisis or another urgent medical condition, you should seek immediate emergency medical assistance through an appropriate emergency service or hospital.

Do not rely on website forms, email, routine appointment requests or non-emergency Prajeeva Healthcare Private Limited communication channels for urgent medical assistance.

Users should not discontinue prescribed medication, alter a prescribed dosage, delay medically necessary treatment or disregard advice from an existing treating professional solely because of general information presented on the Prajeeva Healthcare Private Limited website.

Any change to an existing treatment plan should be considered with an appropriately qualified healthcare professional.

Where relevant, users should inform Prajeeva Healthcare Private Limited about current treatment, medication and material clinical history before commencing a new intervention.

Prajeeva Healthcare Private Limited offers personalised, executive and corporate health programmes.

A programme may consist of multiple components, such as consultations, assessments, diagnostics, monitoring, therapies, lifestyle recommendations or other services specified at enrolment.

Programme components may be sequenced according to clinical requirements. A service originally contemplated within a programme may be modified or omitted where a physician determines that it is inappropriate, unnecessary or unsafe.

Substitution of clinically equivalent or appropriate components may be discussed where operational or clinical circumstances require modification.

Corporate or executive wellness arrangements may be governed by additional commercial terms agreed between Prajeeva Healthcare Private Limited and the relevant organisation.

Participation by an employee or programme member remains subject to applicable clinical eligibility, consent and privacy requirements.

An employer's payment for or sponsorship of a programme does not automatically entitle the employer to access an individual's confidential health information.

Information shared with an employer or corporate client will be handled according to applicable consent, contractual arrangements, privacy requirements and law.

Prajeeva Healthcare Private Limited's website identifies nutrition and supplement-related offerings within its services.

Where supplements, nutrition products or other physical products are supplied, additional product-specific terms, usage instructions, manufacturer information and applicable statutory requirements may apply.

Users should disclose relevant allergies, medication use and medical conditions before using a supplement where clinically relevant.

A supplement is not a substitute for prescribed treatment unless an appropriately qualified healthcare professional advises otherwise.

A booking request is subject to availability and confirmation.

Submission of a website form or request does not by itself guarantee an appointment, programme place, therapy slot or diagnostic service.

Prajeeva Healthcare Private Limited may contact the user to obtain further information, confirm eligibility, schedule an appointment or arrange payment.

A booking becomes confirmed according to the confirmation process communicated for the relevant service.

Fees applicable to consultations, programmes, diagnostics, therapies, products or other services will be communicated through the relevant booking, quotation, invoice, programme documentation or payment process.

Users are responsible for reviewing the applicable price before completing a purchase or payment.

Taxes and statutory charges will be applied where required by law.

Where a service involves an independent provider, separate charges may apply if clearly communicated to the user.

Prajeeva Healthcare Private Limited may require full or partial payment before confirming certain services or programmes.

Cancellation, rescheduling, refund and credit eligibility are governed by Prajeeva Healthcare Private Limited's applicable Refund & Cancellation Policy and any service-specific conditions disclosed before booking.

Certain healthcare services, diagnostics, consumables, customised items, laboratory tests or programme components may become non-refundable once ordered, commenced, performed, personalised or consumed, subject to applicable consumer law.

Nothing in these Terms removes refund, replacement, compensation or other remedies that a consumer is legally entitled to receive under mandatory Indian law.

Prajeeva Healthcare Private Limited may provide website-based forms, digital assessments, electronic communications, reports, booking functions, dashboards or other digital features.

Electronic transactions and records in India are recognised within the framework of the Information Technology Act, 2000, including legal recognition of electronic records and contracts formed through electronic means.

Users must use digital services only for lawful purposes and must not attempt to bypass security controls, gain unauthorised access, interfere with systems or introduce malicious code.

Where Prajeeva Healthcare Private Limited expressly offers a remote or digitally delivered healthcare service, additional service-specific conditions and professional requirements may apply.

Where Prajeeva Healthcare Private Limited provides account functionality, users are responsible for maintaining the confidentiality of their credentials.

You must not:

• Share authentication credentials with unauthorised persons.
• Impersonate another person.
• Create an account using false identity information.
• Attempt to access another user's information.
• Circumvent authentication or security systems.
• Use an account for unlawful purposes.

You should inform Prajeeva Healthcare Private Limited promptly if you reasonably believe that an account or credential has been compromised.

Personal data collected through Prajeeva Healthcare Private Limited services is handled according to the applicable Privacy Policy and Personal & Health Data Protection Policy.

India's statutory framework for digital personal data includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, subject to the commencement and application of the relevant provisions.

Health-related information will be handled according to the service concerned, applicable consent requirements, professional confidentiality obligations and relevant legal requirements.

Acceptance of these Terms does not constitute unrestricted consent for Prajeeva Healthcare Private Limited to use personal or health information for purposes unrelated to the relevant service.

Users may receive communications reasonably necessary to administer a booking, consultation, programme, payment, assessment, account, safety matter or requested service.

Communications may be delivered through available contact channels provided by the user.

Optional promotional communications will be subject to applicable consent and communication requirements.

A user may opt out of optional marketing communications without preventing necessary clinical, transactional, security or service communications.

Unless otherwise stated, the Prajeeva Healthcare Private Limited website and its original content, branding, graphics, programme materials, educational material, documentation, interface elements and other proprietary material are owned by, licensed to or lawfully used by Prajeeva Healthcare Private Limited.

Users may access website content for personal and lawful informational purposes.

Without prior permission, users must not reproduce, commercially exploit, republish, distribute, modify, scrape, systematically extract or create unauthorised derivative works from protected Prajeeva Healthcare Private Limited material except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

Users may access Prajeeva Healthcare Private Limited's website for genuine healthcare, informational, booking, programme or business purposes.

Users must not:

• Attempt unauthorised system access.
• Introduce malware or harmful code.
• Interfere with website availability.
• Scrape or extract information through prohibited automated methods.
• Submit fraudulent information.
• Misrepresent identity or authority.
• Use the website to harass or harm another person.
• Infringe intellectual property rights.
• Use Prajeeva Healthcare Private Limited content for unlawful or misleading medical claims.
• Attempt to reverse engineer protected digital functionality except where legally permitted.

Prajeeva Healthcare Private Limited may restrict access where there is reasonable evidence of misuse or security risk.

Prajeeva Healthcare Private Limited seeks to maintain accurate and current information on its website.

Healthcare knowledge, clinical evidence, technologies, service availability and professional recommendations can change over time. Website information may therefore be reviewed, corrected or updated.

General website content is not a substitute for assessment of an individual's specific medical circumstances.

Where website information conflicts with instructions provided directly by the responsible healthcare professional for an individual service, the user should seek clarification from Prajeeva Healthcare Private Limited before proceeding.

The Prajeeva Healthcare Private Limited website may contain links to independent websites, payment providers, laboratories, technology services or other external resources.

Prajeeva Healthcare Private Limited does not control the content, availability, security or privacy practices of independent third-party websites.

Use of an external service may be governed by that provider's terms and privacy policy.

A link does not, by itself, constitute an endorsement of every statement, product or service appearing on the external website.

Prajeeva Healthcare Private Limited may introduce, modify, suspend or discontinue a website feature, programme, therapy or service where reasonably necessary for clinical, operational, safety, regulatory or commercial reasons.

Service descriptions may also change to reflect updated clinical protocols, evidence, equipment, professional availability or regulatory requirements.

Where a material change affects a service already purchased, Prajeeva Healthcare Private Limited will address the matter reasonably and in accordance with the applicable contract and statutory consumer rights.

Certain Prajeeva Healthcare Private Limited services rely on diagnostic devices, therapeutic equipment, laboratory systems or other healthcare technologies.

Equipment may occasionally become unavailable because of maintenance, calibration, technical faults, safety checks or circumstances outside reasonable operational control.

Where this materially affects a scheduled service, Prajeeva Healthcare Private Limited may reschedule the service or provide another appropriate solution.

No equipment or technology should be used contrary to clinical contraindications or the responsible healthcare professional's judgement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable Indian law.

Subject to that principle, Prajeeva Healthcare Private Limited is not responsible for loss arising solely from:

• Inaccurate or materially incomplete information supplied by a user.
• A user's failure to follow reasonable clinical or safety instructions.
• Unauthorised access resulting from a user's failure to protect account credentials.
• Independent acts or omissions of a third party outside Prajeeva Healthcare Private Limited's reasonable control.
• External websites or services not operated by Prajeeva Healthcare Private Limited.
• Circumstances beyond Prajeeva Healthcare Private Limited's reasonable control.

No provision of these Terms is intended to exclude responsibility for professional negligence, deficient service, statutory consumer remedies or another liability where exclusion would be unlawful.

Services supplied to consumers remain subject to applicable Indian consumer protection law.

The Consumer Protection Act, 2019 provides statutory protections concerning consumer interests, consumer disputes, misleading representations, service deficiencies and other matters within its scope.

Nothing in these Terms should be interpreted as requiring a consumer to waive a statutory remedy that cannot lawfully be waived.

Where another Prajeeva Healthcare Private Limited policy conflicts with a mandatory consumer protection requirement, the applicable statutory requirement prevails.

Users are expected to cooperate reasonably with healthcare professionals and service personnel.

You are responsible for:

• Providing materially accurate information.
• Following safety and preparation instructions.
• Asking for clarification where instructions are not understood.
• Attending scheduled appointments or cancelling according to applicable terms.
• Informing Prajeeva Healthcare Private Limited of relevant changes in health status.
• Using prescribed or recommended products according to instructions.
• Seeking emergency care when circumstances require it.
• Protecting account and communication credentials.
• Making independent decisions about optional services after receiving appropriate information.

Prajeeva Healthcare Private Limited is not responsible for consequences caused solely by deliberate concealment of relevant information or material non-compliance with reasonable safety instructions.

Prajeeva Healthcare Private Limited may refuse, suspend or discontinue a non-emergency service where reasonably necessary because of:

• Clinical unsuitability.
• Safety concerns.
• Abusive, threatening or unlawful conduct.
• Fraud or attempted fraud.
• Misuse of digital systems.
• Repeated material breach of service requirements.
• Failure to make an agreed payment.
• Regulatory or legal restrictions.
• Circumstances making safe provision of the service impracticable.

A clinical service will not be discontinued in a manner inconsistent with applicable professional or legal obligations.

Prajeeva Healthcare Private Limited will not be responsible for delay or failure caused by circumstances reasonably beyond its control, subject to rights that cannot legally be excluded.

Such circumstances may include natural disasters, public health emergencies, government restrictions, infrastructure failures, telecommunications disruption, power interruption, supplier failure, equipment breakdown, civil disturbance or other extraordinary events.

Prajeeva Healthcare Private Limited will take reasonable steps to communicate significant disruption and arrange rescheduling or another appropriate solution where practicable.

Users may raise concerns relating to services, billing, privacy, appointments or website use through Prajeeva Healthcare Private Limited's contact channels.

Prajeeva Healthcare Private Limited may request information reasonably necessary to investigate and respond to the matter.

Privacy and personal data complaints will be handled according to Prajeeva Healthcare Private Limited's applicable privacy and data protection processes.

Nothing in Prajeeva Healthcare Private Limited's internal grievance procedure prevents a user from exercising a statutory right to approach an appropriate consumer, regulatory, judicial or other competent authority.

These Terms are governed by the laws of India.

Applicable legislation may include, according to the particular matter, the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, applicable rules made under those laws, and other healthcare, commercial and regulatory requirements in force from time to time.

Healthcare services remain subject to the laws, professional requirements and regulatory standards applicable to the relevant healthcare activity.

Subject to any statutory forum, consumer jurisdiction or other mandatory jurisdiction that applies by law, disputes concerning these Terms or Prajeeva Healthcare Private Limited services will be subject to the competent courts and tribunals having jurisdiction in Bengaluru, Karnataka, India.

This provision does not prevent a consumer from approaching a consumer commission or another statutory forum where applicable law permits proceedings elsewhere.

If a provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent legally permissible.

The remaining provisions will continue to apply to the extent that they can operate independently.

A delay or failure by Prajeeva Healthcare Private Limited to enforce a provision of these Terms does not automatically constitute a waiver of that provision or any other legal right.

Any waiver will apply only to the particular circumstance for which it is given unless expressly stated otherwise.

Prajeeva Healthcare Private Limited may update these Terms to reflect changes in services, technology, clinical practices, operational requirements or applicable law.

The current version will be published on the Prajeeva Healthcare Private Limited website.

Where a material change affects an existing paid service or contractual commitment, it will be addressed in accordance with the applicable service arrangement and mandatory legal requirements.

Continued use of the website after publication of updated website terms will apply to future website use to the extent permitted by law.

These Terms should be read together with:

• Privacy Policy
• Personal & Health Data Protection Policy
• Data Protection & User Rights
• Medical Disclaimer & Health Advice Warning
• Preventive Healthcare & Wellness Services Policy
• Diagnostic & Third-Party Healthcare Services Policy
• Refund & Cancellation Policy
• Payments, Subscriptions & Billing Policy
• Platform Access & User Account Policy
• Cookie Policy
• Cookie Settings & Consent Preferences

For questions concerning these Terms, services, appointments or general enquiries:

Prajeeva Healthcare Private Limited

Email: enquiries@prajeeva.com
Phone: +91-95913-21052
Website: https://prajeeva.com
Office: Prajeeva Healthcare Private Limited, Units B-403 & B-404, 4th Floor, Garden of Eden by UKN, Pattandur Agrahara, Whitefield, Bengaluru – 560066, India.

If you have questions about this page or how your information is handled, reach out to our team directly.