How Prajeeva Healthcare Private Limited Handles Personal Information

This Privacy Policy explains how Prajeeva Healthcare Private Limited, operating under the brand name Prajeeva Healthcare Private Limited, collects, uses, stores, shares and protects personal data when individuals access its website, digital services, preventive healthcare programmes, wellness services or other services made available by Prajeeva Healthcare Private Limited.

Prajeeva Healthcare Private Limited recognises that information relating to an individual's identity, health, wellness and interactions with healthcare services requires responsible handling. Personal data is processed for defined purposes and with appropriate consideration for privacy, confidentiality, security and applicable legal requirements.

This Privacy Policy should be read together with Prajeeva Healthcare Private Limited's Terms & Conditions, Personal & Health Data Protection Policy, Cookie Policy, and any specific privacy or consent notice presented when a particular service is used.

This Privacy Policy applies to personal data processed through Prajeeva Healthcare Private Limited's website, digital platforms, enquiries, registrations, preventive healthcare services, wellness programmes, corporate wellness arrangements and other interactions where Prajeeva Healthcare Private Limited determines the purpose and means of processing.

It may apply to information relating to:

• Website visitors.
• Registered users.
• Individuals requesting information or support.
• Users of preventive healthcare or wellness services.
• Corporate programme participants.
• Healthcare or service partners and their representatives.
• Vendors and business contacts.
• Other individuals who interact with Prajeeva Healthcare Private Limited.

Where an independent healthcare provider, diagnostic provider, laboratory, medical professional or other third party processes personal data for its own purposes, its separate privacy terms may also apply.

The information collected by Prajeeva Healthcare Private Limited depends on how an individual interacts with its services.

Identity and Contact Information

This may include:

• Name.
• Age or date of birth, where required.
• Gender, where relevant to the requested service.
• Email address.
• Telephone number.
• Address or location information where required.
• Account or user identification information.

Account and Platform Information

Where account-based services are available, Prajeeva Healthcare Private Limited may process:

• Registration information.
• Login and authentication information.
• Account preferences.
• Service selections.
• User communications.
• Account activity and related records.

Health and Wellness Information

Where relevant to a service requested by the user, Prajeeva Healthcare Private Limited may process information relating to preventive healthcare, wellness, lifestyle or health assessments.

Depending on the service, this may include information voluntarily provided by the individual, information generated through an assessment, or information received through an authorised healthcare or diagnostic service provider.

Prajeeva Healthcare Private Limited will not represent that it collects a particular category of medical or clinical information unless that information is actually required for the relevant service.

Technical and Website Information

When individuals access Prajeeva Healthcare Private Limited's website or digital services, certain technical information may be processed, including:

• Device and browser information.
• IP-related technical information where applicable.
• Session information.
• Website navigation and interactions.
• Cookie and consent preferences.
• Technical logs.
• Referral or source information.
• Security-related information.

Further information is available in the Cookie Policy.

Communication and Enquiry Information

When an individual contacts Prajeeva Healthcare Private Limited, information contained in the communication may be processed to respond to the enquiry, provide assistance, maintain appropriate records and manage the requested service.

Prajeeva Healthcare Private Limited may collect personal data:

• Directly from an individual.
• Through website forms or account registration.
• Through enquiries and service requests.
• During participation in a wellness or preventive healthcare programme.
• Through authorised representatives.
• From corporate clients where a programme is provided through an employer or institution.
• From healthcare, diagnostic or service partners where authorised and legally permitted.
• Through cookies and website technologies.
• From other lawful sources where appropriate.

Where information is obtained from another organisation, Prajeeva Healthcare Private Limited will process it according to the purpose for which it was lawfully provided and the responsibilities applicable to the parties involved.

Prajeeva Healthcare Private Limited may process personal data for purposes including:

• Providing requested services.
• Managing registrations and user accounts.
• Responding to enquiries and support requests.
• Administering preventive healthcare and wellness programmes.
• Facilitating access to relevant healthcare or diagnostic services where applicable.
• Managing appointments, service communications or programme participation.
• Processing permitted payments and transactions.
• Maintaining service and transaction records.
• Managing corporate wellness arrangements.
• Operating and securing digital platforms.
• Preventing misuse, fraud or unauthorised access.
• Maintaining cookie and privacy preferences.
• Analysing website and service performance where permitted.
• Meeting contractual, regulatory and legal obligations.
• Establishing, exercising or defending legal rights where permitted.
• Sending communications where the individual has requested them or where otherwise lawfully permitted.

Prajeeva Healthcare Private Limited will not use personal data for an unrelated purpose merely because the information is technically available.

Prajeeva Healthcare Private Limited's processing of digital personal data is subject to applicable Indian privacy, information technology and data protection requirements.

The principal statutory framework includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, subject to the commencement and applicability of their respective provisions. The Act provides a framework for lawful processing of digital personal data, including consent, certain legitimate uses, Data Fiduciary obligations and Data Principal rights. (India Code)

The Digital Personal Data Protection Rules, 2025 were notified on 13 November 2025. Their provisions, and corresponding provisions of the Act, have phased commencement dates. Prajeeva Healthcare Private Limited will apply the requirements that are legally in force and applicable to the relevant processing activity at the relevant time. (MeitY)

Other Indian laws and regulatory requirements may apply depending on the particular healthcare, digital, contractual or operational activity involved.

Where processing is based on consent, Prajeeva Healthcare Private Limited will seek consent in a manner appropriate to the information and purpose involved.

Where applicable, users should be informed about the personal data proposed to be processed and the purpose of processing before or when consent is requested. The DPDP Act establishes notice and consent requirements for processing based on consent. (India Code)

Consent for one purpose does not automatically constitute consent for an unrelated purpose. Where separate consent is appropriate for health-related information, optional communications, cookies or another distinct processing activity, Prajeeva Healthcare Private Limited may provide separate consent controls.

Where legally available, individuals may withdraw consent in accordance with the applicable process.

Information relating to an individual's health or wellness is handled with particular care because of its personal nature.

Where Prajeeva Healthcare Private Limited collects health-related information for a preventive healthcare, wellness, assessment or related service, the information should be limited to what is reasonably relevant to that service and processed for the communicated purpose.

Access to such information should be limited to authorised personnel, systems and service providers with a legitimate requirement to process it.

Consent to the processing of health-related information does not constitute consent to unrelated advertising or marketing activities.

Prajeeva Healthcare Private Limited's preventive healthcare, wellness information, digital tools or assessments are intended to support informed health management within the scope of the relevant service.

Information presented through Prajeeva Healthcare Private Limited should not automatically be treated as an individual medical diagnosis, prescription, emergency medical service or substitute for consultation with an appropriately qualified healthcare professional.

Where a service involves an independent doctor, laboratory, diagnostic provider or healthcare professional, that provider may have separate professional, legal and privacy responsibilities.

Further information is available in Prajeeva Healthcare Private Limited's Medical Disclaimer & Health Advice Warning.

Where Prajeeva Healthcare Private Limited provides services through an employer, institution or corporate wellness programme, certain personal data may be received from or processed in connection with the participating organisation.

Prajeeva Healthcare Private Limited will distinguish, where appropriate, between information required to administer the programme and individual health-related information.

Personal health information should not be disclosed to an employer or institutional client merely because that organisation arranged or funded a programme. Any disclosure must have an appropriate legal basis, authorisation or other lawful justification.

Aggregated or appropriately de-identified programme information may be used where permitted for programme administration, reporting or assessment.

Prajeeva Healthcare Private Limited may facilitate access to independent healthcare, diagnostic, laboratory, technology or wellness service providers where such services form part of its service ecosystem.

Information may be shared with such providers only where reasonably required for the requested service and where the sharing is legally permitted.

Independent providers may determine how they process personal data within their own services and may therefore provide separate privacy notices or consent requirements.

Prajeeva Healthcare Private Limited does not automatically assume responsibility for independent processing activities undertaken by a third party outside Prajeeva Healthcare Private Limited's control.

Prajeeva Healthcare Private Limited may disclose personal data where reasonably necessary to:

• Provide a service requested by the individual.
• Work with authorised technology or service providers.
• Facilitate an authorised healthcare or diagnostic service.
• Process payments where applicable.
• Maintain website and platform security.
• Meet legal or regulatory requirements.
• Respond to lawful requests from competent authorities.
• Protect legal rights or address suspected misuse.
• Complete a corporate restructuring or similar lawful transaction, subject to appropriate safeguards.

Personal data is not disclosed merely because another organisation requests access to it.

Where a processor handles personal data on behalf of a Data Fiduciary, the DPDP Act provides for such engagement under a valid contract. (India Code)

Prajeeva Healthcare Private Limited may engage service providers for functions such as:

• Website hosting.
• Cloud or technology infrastructure.
• Cybersecurity.
• Communications.
• Analytics.
• Customer support.
• Payment processing.
• Professional services.
• Healthcare or diagnostic service facilitation where applicable.

The information provided to a service provider should be limited to what is reasonably necessary for its assigned function.

Where required, appropriate contractual, confidentiality, privacy and security requirements should govern the relationship.

Prajeeva Healthcare Private Limited takes reasonable measures designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Measures may include appropriate access controls, authentication, system monitoring, technical safeguards, organisational controls and restrictions on personnel access according to the nature of the information and processing activity.

The DPDP Act requires Data Fiduciaries, when the relevant provisions apply, to implement appropriate technical and organisational measures and reasonable security safeguards to prevent personal data breaches. (India Code)

No internet transmission or electronic storage system can be represented as completely risk-free. Users should also protect passwords, devices and account credentials under their control.

Where Prajeeva Healthcare Private Limited becomes aware of a personal data breach, it will assess the incident and take reasonable steps to contain, investigate and address the matter.

Notifications to affected individuals or competent authorities will be made where required under applicable Indian law and according to the requirements in force at the relevant time.

Prajeeva Healthcare Private Limited may also take appropriate measures to reduce the likelihood of recurrence.

Prajeeva Healthcare Private Limited retains personal data only for periods reasonably necessary for the purpose for which it was collected, subject to applicable legal, regulatory, contractual, accounting, security and dispute-resolution requirements.

Different categories of information may require different retention periods.

Where applicable, personal data may be erased when the purpose has been completed, consent has been validly withdrawn and no other lawful retention requirement applies, or an eligible erasure request has been accepted. The DPDP Act contains obligations concerning erasure and lawful retention, subject to the commencement and applicability of the relevant provisions. (India Code)

Prajeeva Healthcare Private Limited recognises that processing personal data relating to children requires additional care.

Where Prajeeva Healthcare Private Limited knowingly provides a service involving a child, age verification, parental or lawful guardian involvement, consent and other safeguards will be applied where required by applicable Indian law.

Prajeeva Healthcare Private Limited will not intentionally use children's personal data for processing that is prohibited by applicable law.

Specific requirements may differ depending on the service and the legal provisions in force at the relevant time.

Prajeeva Healthcare Private Limited uses cookies and similar technologies for website security, essential functionality, preference management, analytics and other permitted purposes.

Necessary cookies may operate automatically where required for essential website functionality. Optional cookies are subject to the choices available through Prajeeva Healthcare Private Limited's consent interface where applicable.

Users can obtain further information and manage available preferences through:

• Essential Website Cookies
• Cookie Policy
• Cookie Settings & Consent Preferences

Cookie consent should not be interpreted as consent to process medical or health information for an unrelated purpose.

Prajeeva Healthcare Private Limited may send service-related communications where necessary to administer an enquiry, account, transaction, programme or requested service.

Promotional or marketing communications will be handled according to applicable consent and communication requirements.

Users may withdraw from optional marketing communications through the available unsubscribe or preference mechanism. Service, security, transactional or legally required communications may continue where necessary.

Individuals may have rights concerning their personal data under applicable Indian law.

The DPDP Act provides for rights including access to information about personal data, correction, completion and updating, erasure, grievance redressal and nomination, subject to the relevant statutory provisions being in force and applicable. (India Code)

Depending on the applicable requirements, individuals may be able to:

• Request information about eligible personal data processing.
• Request correction of inaccurate or misleading personal data.
• Request completion of incomplete personal data.
• Request updating of personal data.
• Request erasure where legally available.
• Withdraw consent where processing relies on consent.
• Raise a privacy or data protection grievance.
• Exercise other rights available under applicable law.

Requests may be subject to reasonable identity verification and applicable legal limitations.

Privacy or personal data requests may be submitted to:

enquiries@prajeeva.com

Prajeeva Healthcare Private Limited may request sufficient information to verify the identity of the person making the request and determine the personal data or processing activity concerned.

Requests will be assessed according to applicable Indian law. Prajeeva Healthcare Private Limited may retain information where retention is required by law or otherwise legally permitted.

Individuals who have concerns about Prajeeva Healthcare Private Limited's processing of their personal data may first contact Prajeeva Healthcare Private Limited using the details provided in this Privacy Policy.

Prajeeva Healthcare Private Limited will review legitimate privacy concerns and provide an appropriate response according to the nature of the matter and applicable legal requirements.

The DPDP Act establishes a right to grievance redressal and provides for an effective grievance mechanism when the relevant provisions are applicable. (India Code)

Nothing in this section limits a person's right to approach a competent authority where such a right is available under applicable law.

Certain technology or service providers used by Prajeeva Healthcare Private Limited may process information using infrastructure located outside India.

Where personal data is transferred or processed outside India, Prajeeva Healthcare Private Limited will consider applicable Indian requirements concerning cross-border processing and any restrictions, conditions or safeguards legally applicable at the relevant time.

Prajeeva Healthcare Private Limited will not represent that all information remains exclusively within India unless this is technically and contractually confirmed.

Prajeeva Healthcare Private Limited's website may contain links to websites, applications or services operated independently by third parties.

Their privacy practices are governed by their own policies and are not automatically covered by this Privacy Policy.

Users should review the privacy information provided by the relevant third party before submitting personal or health-related information through an external service.

Prajeeva Healthcare Private Limited may update this Privacy Policy to reflect changes in services, technology, data processing practices, regulatory requirements or applicable law.

Where a material change affects the purpose or basis on which personal data is processed, an appropriate notice or renewed consent will be provided where legally required.

The current version of this Privacy Policy will be made available on the Prajeeva Healthcare Private Limited website.

This Privacy Policy is intended to operate in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, to the extent their respective provisions are in force and applicable, and other applicable Indian laws and regulatory requirements.

Nothing in this Privacy Policy excludes, restricts or overrides a statutory right, obligation or protection that cannot lawfully be excluded.

The DPDP Rules were notified on 13 November 2025 and use phased commencement, with some provisions commencing immediately and others scheduled for later dates. (MeitY)

For privacy, personal data, consent or compliance enquiries:

Prajeeva Healthcare Private Limited

Email: enquiries@prajeeva.com
Phone: +91-95913-21052
Website: https://prajeeva.com
Office: Prajeeva Healthcare Private Limited, Units B-403 & B-404, 4th Floor, Garden of Eden by UKN, Pattandur Agrahara, Whitefield, Bengaluru – 560066, India.

If you have questions about this page or how your information is handled, reach out to our team directly.