Secure Access to Prajeeva Healthcare Private Limited Digital Services

This Platform Access & User Account Policy governs registration, account creation, authentication, access, security and acceptable use of websites, portals, dashboards, applications and other digital services operated by Prajeeva Healthcare Private Limited, operating under the brand name Prajeeva Healthcare Private Limited.

The Policy applies where Prajeeva Healthcare Private Limited provides users with account-based access to healthcare information, appointment functionality, programme information, assessments, reports, service records, communications, digital tools or other authorised platform features.

Use of a Prajeeva Healthcare Private Limited account is also subject to the Terms & Conditions, Privacy Policy, Personal & Health Data Protection Policy, and any additional conditions presented for a specific digital or healthcare service.

Certain areas of the Prajeeva Healthcare Private Limited website may be publicly accessible without registration. Other features may require creation of an account, identity verification, authentication or confirmation of eligibility.

Restricted functionality may include, where available:

• User dashboards.
• Appointment information.
• Programme information.
• Health assessments.
• Diagnostic or health reports.
• Service records.
• Digital questionnaires.
• Payment or billing information.
• Secure communications.
• Consent management.
• Personal preferences.
• Other account-specific healthcare functionality.

Access to one Prajeeva Healthcare Private Limited service does not automatically provide access to every platform feature or healthcare service.

Where registration is required, users must provide information requested through the applicable registration process.

This may include:

• Full name.
• Mobile number.
• Email address.
• Age or date of birth where required.
• Other identification information where reasonably necessary.
• Information required to verify eligibility for a service.
• Account authentication information.

Users must provide information that is accurate and current to the best of their knowledge.

Prajeeva Healthcare Private Limited may decline or defer registration where required information is incomplete, inconsistent, unverifiable or reasonably suspected to be fraudulent.

Users must have the legal capacity required to create and use an account for the relevant service.

Where an account or healthcare service is intended for a child, dependent or person represented by another individual, Prajeeva Healthcare Private Limited may require appropriate parental, guardian or representative authority.

Account eligibility does not establish clinical eligibility for a healthcare service, therapy, diagnostic procedure or programme.

Clinical services remain subject to appropriate medical assessment and professional judgement.

A Prajeeva Healthcare Private Limited user account is intended for the individual or authorised organisation to whom it is issued.

Users should not:

• Create misleading or fraudulent accounts.
• Create an account in another person's identity without authority.
• Allow unauthorised persons to use their account.
• Access another user's account.
• Share authentication credentials in a manner that compromises account security.
• Circumvent account restrictions.

Prajeeva Healthcare Private Limited may restrict duplicate accounts where they create security, identity, billing or healthcare-record inconsistencies.

Users are responsible for maintaining accurate account information.

Material changes may include:

• Mobile number.
• Email address.
• Name.
• Contact information.
• Authorised representative details.
• Other information relevant to account security or service delivery.

Where inaccurate information affects identity verification, communication or healthcare administration, Prajeeva Healthcare Private Limited may require the user to correct or verify the information before further access is provided.

Prajeeva Healthcare Private Limited may use reasonable authentication methods to protect user accounts.

Depending on the platform, these may include:

• Passwords.
• One-time passwords.
• Mobile verification.
• Email verification.
• Multi-factor authentication.
• Authentication links.
• Other secure access controls.

Users must complete applicable authentication requirements before accessing restricted areas.

Prajeeva Healthcare Private Limited may introduce additional authentication controls where required for security or protection of health-related information.

Users are responsible for keeping their login credentials confidential.

Users should:

• Use strong and unique passwords where passwords are required.
• Avoid sharing credentials with other persons.
• Avoid saving credentials on publicly accessible devices.
• Log out after using shared devices.
• Protect access to registered mobile numbers and email accounts.
• Report suspected unauthorised access promptly.

Prajeeva Healthcare Private Limited personnel should not require users to disclose passwords, OTPs, UPI PINs, banking passwords or other confidential authentication credentials.

A user who believes that an account has been compromised should contact Prajeeva Healthcare Private Limited promptly.

Possible signs may include:

• Unrecognised login activity.
• Unexpected password changes.
• Unknown appointments or transactions.
• Unauthorised changes to contact details.
• Access to reports by an unknown person.
• Suspicious communications claiming to represent Prajeeva Healthcare Private Limited.

Prajeeva Healthcare Private Limited may temporarily restrict access while investigating a suspected security incident.

Identity verification may be required before access is restored.

Where an account recovery mechanism is available, users may be required to verify their identity through registered contact information or another approved process.

Prajeeva Healthcare Private Limited may decline to reset or transfer access where it cannot reasonably verify that the request is genuine.

Additional verification may be required where an account contains health-related information or other sensitive records.

Account recovery procedures are intended to prevent unauthorised disclosure or modification of personal information.

Where available, a Prajeeva Healthcare Private Limited account may provide access to personal health or wellness information connected with the relevant service.

This may include:

• Assessment information.
• Health programme information.
• Diagnostic results.
• Uploaded reports.
• Consultation-related information.
• Lifestyle assessments.
• Other health-related records made available through the platform.

The availability of particular information depends on the service and platform functionality.

Users should take additional care when accessing health information on shared or public devices.

Access to health information through a digital account does not automatically constitute medical advice.

Reports, scores, biomarkers, assessment results or other information may require professional interpretation.

Users should not diagnose themselves, discontinue prescribed medication or make significant treatment decisions solely from information displayed through a digital account.

Where clinical interpretation is required, users should consult an appropriately qualified healthcare professional.

Where diagnostic reports are made available digitally, the report displayed through the account may originate from Prajeeva Healthcare Private Limited or an authorised diagnostic provider.

Users should review the identity of the reporting provider where stated.

The appearance of a report within a Prajeeva Healthcare Private Limited account does not mean Prajeeva Healthcare Private Limited personally performed every laboratory or diagnostic process connected with that report.

The Diagnostic & Third-Party Healthcare Services Policy applies to services involving external providers.

Users should provide health-related information that is accurate and complete to the best of their knowledge where such information is requested.

Users should not knowingly:

• Upload another person's health information without authority.
• Submit false diagnostic reports.
• Alter healthcare documents.
• Provide misleading medical information.
• Conceal information material to the safety of a requested healthcare service.

Incorrect information may affect assessment, programme planning or clinical decision-making.

Where Prajeeva Healthcare Private Limited permits document uploads, users should upload only information relevant to the requested service.

Documents may include, where appropriate:

• Diagnostic reports.
• Prescriptions.
• Previous medical records.
• Referral documents.
• Consent documents.
• Identification material where requested.

Users should avoid uploading unrelated confidential information.

Prajeeva Healthcare Private Limited may restrict file formats, file sizes or documents that create a security risk.

Users must not upload personal or health information belonging to another person unless they have appropriate authority to do so.

Prajeeva Healthcare Private Limited may request evidence of authority where a user submits information for:

• A child.
• A dependent.
• A family member.
• A person represented under lawful authority.
• Another individual receiving a Prajeeva Healthcare Private Limited service.

Prajeeva Healthcare Private Limited may remove or restrict access to information where lawful authority cannot reasonably be established.

Where legally and operationally appropriate, Prajeeva Healthcare Private Limited may permit an authorised representative to assist another individual with account or service administration.

Authority to assist with an account does not automatically authorise unrestricted access to all health information.

Prajeeva Healthcare Private Limited may limit representative access according to:

• The authority provided.
• The service involved.
• Privacy requirements.
• Clinical considerations.
• Applicable law.

Identity and authority may be verified before access is granted.

Where Prajeeva Healthcare Private Limited knowingly provides digital services involving a child or dependant, account access may be structured through an appropriate parent, lawful guardian or authorised representative.

The processing of children's digital personal data is subject to applicable requirements under the Digital Personal Data Protection Act, 2023, together with applicable rules and commencement provisions. The Act includes specific provisions relating to processing personal data of children.

Prajeeva Healthcare Private Limited may apply additional identity, consent or access controls where legally required.

Prajeeva Healthcare Private Limited may use electronic records for registrations, bookings, consents, service communications, invoices and other digital interactions.

The Information Technology Act, 2000 provides legal recognition to electronic records and electronic transactions in India. It also recognises the validity of contracts formed through electronic means.

An electronic booking, acceptance, acknowledgement or communication may therefore form part of the relevant service record where legally valid.

Where Prajeeva Healthcare Private Limited uses electronic consent for a digital or healthcare process, the consent mechanism must correspond with the nature of the processing or service concerned.

Under the Digital Personal Data Protection Act, 2023, consent for processing digital personal data is required to be free, specific, informed, unconditional and unambiguous, with clear affirmative action where the relevant provision applies.

Acceptance of website terms does not substitute for separate clinical informed consent where such consent is required for a healthcare intervention.

Personal data associated with Prajeeva Healthcare Private Limited accounts is handled according to the Privacy Policy and Personal & Health Data Protection Policy.

Depending on the services used, personal data may include:

• Account information.
• Identity information.
• Contact details.
• Authentication records.
• Appointment information.
• Health-related information.
• Communications.
• Transaction records.
• Technical and security data.

Prajeeva Healthcare Private Limited processes digital personal data in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent their relevant provisions are in force and applicable.

Prajeeva Healthcare Private Limited takes reasonable measures designed to protect account information and personal data under its control.

Measures may include:

• Authentication controls.
• Role-based access where appropriate.
• Session management.
• Logging and monitoring.
• Access restrictions.
• Secure technical infrastructure.
• Security testing.
• Incident management procedures.
• Restrictions on internal access.

The Digital Personal Data Protection Act requires reasonable security safeguards to protect personal data from breaches where the relevant provisions apply.

No online service can reasonably be represented as entirely free from security risk.

Prajeeva Healthcare Private Limited may use session controls to maintain account continuity and reduce unauthorised access.

A session may automatically expire after:

• A period of inactivity.
• Logout.
• Security-related activity.
• Password or credential changes.
• A technical or administrative reset.

Users may be required to authenticate again after a session expires.

Session management may use necessary cookies or similar technologies as described in the Cookie Policy.

Users accessing Prajeeva Healthcare Private Limited accounts from shared, workplace, public or borrowed devices should take reasonable precautions.

Users should:

• Avoid saving passwords.
• Log out after use.
• Avoid leaving health records visible.
• Remove downloaded documents where appropriate.
• Avoid accessing confidential information through insecure networks.
• Protect OTPs and authentication messages.

Prajeeva Healthcare Private Limited is not responsible for unauthorised access resulting solely from a user's failure to secure a device or active session, subject to applicable law.

Prajeeva Healthcare Private Limited digital services may be used for legitimate purposes connected with:

• Healthcare services.
• Preventive health programmes.
• Appointments.
• Assessments.
• Reports.
• Communications.
• Account management.
• Billing and payment.
• Consent management.
• Other authorised Prajeeva Healthcare Private Limited services.

Users must use the platform in a lawful manner and consistently with these terms.

Users must not use Prajeeva Healthcare Private Limited digital services to:

• Gain unauthorised access to another account.
• Circumvent authentication or security controls.
• Introduce malware or harmful code.
• Interfere with platform functionality.
• Manipulate diagnostic or healthcare records.
• Upload fraudulent documents.
• Impersonate another person.
• Extract data through unauthorised automated methods.
• Conduct fraudulent transactions.
• Harass staff, healthcare professionals or other users.
• Use Prajeeva Healthcare Private Limited systems for unlawful activity.
• Attempt to identify or access another user's confidential information.

Prajeeva Healthcare Private Limited may investigate suspected misuse and restrict access where reasonably necessary.

Users must not use automated systems to scrape, harvest, extract, copy or systematically collect account data, health information, website content or platform information without prior authorisation.

This restriction does not prevent legitimate indexing or access that Prajeeva Healthcare Private Limited has expressly authorised or that applicable law requires Prajeeva Healthcare Private Limited to permit.

Automated activity that creates excessive load, compromises security or interferes with normal platform operation may be blocked.

Users must not knowingly:

• Upload malware.
• Introduce viruses.
• Deploy malicious scripts.
• Attempt credential attacks.
• Conduct vulnerability exploitation.
• Interfere with authentication systems.
• Attempt unauthorised penetration of Prajeeva Healthcare Private Limited systems.
• Disable or bypass security controls.

Prajeeva Healthcare Private Limited may preserve relevant technical records and take appropriate legal or security action where malicious activity is detected.

Prajeeva Healthcare Private Limited may suspend an account where there is a reasonable basis to believe that:

• Identity information is fraudulent.
• Documents have been falsified.
• The account is being used by an unauthorised person.
• Payment information has been misused.
• Another person's healthcare information is being accessed unlawfully.

Additional identity verification may be required before the account is restored.

Prajeeva Healthcare Private Limited may use account-based communications to provide:

• Appointment information.
• Programme updates.
• Service notices.
• Diagnostic notifications.
• Billing information.
• Security alerts.
• Consent requests.
• Administrative messages.

Users are responsible for reviewing important account communications within a reasonable period.

Urgent medical assistance should not be requested through routine platform messaging unless the relevant service expressly provides an appropriate urgent-care function.

Prajeeva Healthcare Private Limited may communicate with users through email, SMS, telephone or other contact channels supplied by the user where reasonably necessary for service administration.

Users are responsible for keeping registered contact details current.

Messages may contain limited service information, but Prajeeva Healthcare Private Limited may restrict sensitive health information in ordinary communications where appropriate for privacy and security.

Optional promotional communications remain subject to applicable communication and consent requirements.

Where appointment functionality is available, users may be able to request, view or manage bookings through their account.

An appointment is not confirmed merely because a request appears in the platform unless the applicable status indicates confirmation.

Cancellation, rescheduling, no-show and late-arrival terms are governed by the Refund & Cancellation Policy.

Users are responsible for checking the date, time, location and preparation instructions associated with a confirmed appointment.

Where payment functionality is available, users may be able to pay for services through an authorised payment interface.

Payment processing may involve independent banks, UPI providers, payment gateways or other financial service providers.

Users should not provide banking passwords, UPI PINs, card PINs or OTPs to Prajeeva Healthcare Private Limited personnel.

Payment and subscription terms are governed by the Payments, Subscriptions & Billing Policy.

Prajeeva Healthcare Private Limited may provide digital questionnaires, wellness assessments, health-risk tools or other structured digital features.

Results produced through such tools may depend on:

• Information supplied by the user.
• Assessment methodology.
• Available health information.
• Applicable scoring criteria.
• Other technical or clinical factors.

Digital assessment outputs should not automatically be treated as a medical diagnosis.

Where appropriate, results should be reviewed with an appropriately qualified healthcare professional.

Where the platform generates automated calculations, classifications, summaries or recommendations, these should be understood within the purpose and limitations of the relevant tool.

An automated output should not replace professional medical judgement where a healthcare decision requires individual clinical assessment.

Prajeeva Healthcare Private Limited may modify or discontinue automated functionality where required for clinical, technical, security or regulatory reasons.

Prajeeva Healthcare Private Limited seeks to maintain reasonable availability of its digital services but does not guarantee uninterrupted access.

Temporary disruption may result from:

• Planned maintenance.
• Software updates.
• Security measures.
• Infrastructure issues.
• Internet or telecommunications failure.
• Third-party service outages.
• System faults.
• Events outside Prajeeva Healthcare Private Limited's reasonable control.

Where practicable, Prajeeva Healthcare Private Limited may provide alternative methods for essential non-emergency service administration during significant outages.

Prajeeva Healthcare Private Limited may temporarily restrict access to digital services for maintenance, security updates, system improvements or technical changes.

Where appropriate, advance notice may be provided for material planned interruptions.

Short maintenance periods or urgent security actions may occur without prior notice.

Temporary unavailability does not automatically create a refund right unless the interruption materially prevents delivery of a paid service and applicable contractual or statutory requirements provide otherwise.

Users who identify an apparent platform error should avoid repeatedly submitting the same transaction or information where doing so could create duplicate records or payments.

Errors may be reported to Prajeeva Healthcare Private Limited with relevant details.

Prajeeva Healthcare Private Limited may correct inaccurate platform displays, duplicated records, technical errors or obvious system-generated mistakes.

A display error does not create an entitlement to a service or price where the error is evident and correction is lawful.

Prajeeva Healthcare Private Limited may rely on external providers for hosting, communications, authentication, analytics, payment processing or other technology functions.

Where an independent third-party service is used, its technical availability may be outside Prajeeva Healthcare Private Limited's direct control.

Third-party processing of personal data is subject to applicable contractual, privacy and security requirements.

Independent services may also have their own terms and privacy notices.

The Prajeeva Healthcare Private Limited platform may contain links to independent websites, laboratories, service providers, payment interfaces or other external resources.

Accessing an external link may take the user outside Prajeeva Healthcare Private Limited's controlled digital environment.

External websites are governed by their own terms, privacy practices and security controls.

Users should review the relevant third-party information before providing personal or health-related data.

Prajeeva Healthcare Private Limited may temporarily suspend an account where reasonably necessary because of:

• Suspected unauthorised access.
• Identity concerns.
• Fraud indicators.
• Security threats.
• Material breach of this Policy.
• Unlawful platform use.
• Abuse of healthcare personnel.
• Payment-related fraud.
• Technical risk.
• Legal or regulatory requirements.

Suspension may remain in place while the relevant matter is investigated.

Where appropriate, Prajeeva Healthcare Private Limited may request verification before restoring access.

Prajeeva Healthcare Private Limited may restrict specific account functionality without closing the entire account.

For example, Prajeeva Healthcare Private Limited may temporarily restrict:

• Booking.
• Payments.
• Report access.
• Document uploads.
• Messaging.
• Specific programme functionality.

Restrictions should be proportionate to the identified security, legal, clinical or operational issue.

Prajeeva Healthcare Private Limited may terminate access where there is a serious or repeated breach of these terms, fraudulent use, unlawful conduct, significant security risk or another lawful basis for termination.

Termination of platform access does not automatically erase:

• Financial obligations already incurred.
• Records required for legal compliance.
• Healthcare information requiring lawful retention.
• Records necessary for dispute resolution.
• Other information Prajeeva Healthcare Private Limited is legally permitted or required to retain.

Termination will not remove statutory privacy or consumer rights.

Where account closure functionality is available, users may request closure through the relevant process or contact Prajeeva Healthcare Private Limited.

Closing an account does not automatically require immediate deletion of every associated record.

Prajeeva Healthcare Private Limited may retain information where required or permitted for:

• Healthcare records.
• Financial and accounting requirements.
• Legal compliance.
• Security.
• Fraud prevention.
• Contract administration.
• Dispute resolution.

Eligible personal data will be handled in accordance with the Privacy Policy and applicable Indian data protection law.

Account closure and personal data erasure are separate processes.

A user requesting deletion of personal data may be required to submit a privacy request.

Where erasure rights are legally available, Prajeeva Healthcare Private Limited will assess whether eligible information can be erased or whether continued retention is required or permitted by law.

Further information is available in Data Protection & User Rights.

Prajeeva Healthcare Private Limited may provide facilities for users to download certain reports or records where available.

The availability of downloadable information depends on platform functionality and applicable legal requirements.

A user's ability to download a report does not authorise public disclosure or use of another person's confidential information.

Users are responsible for securely storing health documents after downloading them to their own devices.

The Prajeeva Healthcare Private Limited platform, interface, branding, content, software components, assessments, programme materials and other proprietary elements may be protected by intellectual property rights.

Account access provides a limited right to use the platform for its intended lawful purpose.

It does not transfer ownership of:

• Software.
• Platform architecture.
• Proprietary assessments.
• Branding.
• Copyright material.
• Healthcare programme content.
• Other protected intellectual property.

Unauthorised copying, commercial exploitation or distribution may be restricted.

Prajeeva Healthcare Private Limited may maintain records of account activity where reasonably necessary for:

• Security.
• Fraud prevention.
• Authentication.
• Consent management.
• Service administration.
• Compliance.
• Dispute resolution.

Records may include login activity, account changes, transactions, communications or technical events where relevant.

Such information will be handled according to applicable privacy requirements.

Prajeeva Healthcare Private Limited may monitor its systems for security events, suspicious activity, attempted unauthorised access and technical abuse.

Security monitoring is intended to protect users, healthcare information and Prajeeva Healthcare Private Limited systems.

Monitoring does not give Prajeeva Healthcare Private Limited unrestricted authority to use personal data for unrelated purposes.

Any personal data generated through security monitoring remains subject to applicable data protection requirements.

Where a security incident results in a personal data breach, Prajeeva Healthcare Private Limited will assess and manage the matter according to applicable Indian law.

The Digital Personal Data Protection Act, 2023 provides obligations relating to reasonable security safeguards and notification of personal data breaches, subject to the relevant provisions being in force and applicable.

Prajeeva Healthcare Private Limited may temporarily restrict access or require credential changes following a security incident.

Where applicable, users may have rights concerning digital personal data processed through their accounts.

The Digital Personal Data Protection Act, 2023 provides rights relating to access to information about personal data, correction and erasure, grievance redressal and other matters, subject to the relevant provisions being in force and applicable.

Applicable requests may be submitted according to Prajeeva Healthcare Private Limited's Data Protection & User Rights process.

Prajeeva Healthcare Private Limited's general website, account portal, email and routine messaging functions are not emergency medical services.

Users must not rely on an account message, uploaded report or routine digital enquiry where immediate medical attention is required.

If a medical emergency is suspected, the user should seek immediate assistance from an appropriate emergency healthcare provider or hospital.

General content available through the platform is informational unless it is expressly provided as individual clinical advice within an appropriate professional consultation.

Access to articles, health information, automated assessments or general recommendations does not itself create an individual medical diagnosis.

The Medical Disclaimer & Health Advice Warning applies to general health information available through Prajeeva Healthcare Private Limited digital services.

Nothing in this Policy excludes responsibility that cannot lawfully be excluded under Indian law.

Subject to that principle, Prajeeva Healthcare Private Limited is not responsible for loss resulting solely from:

• A user's voluntary disclosure of credentials.
• Use of an unsecured personal device.
• Unauthorised activity caused by failure to protect account access.
• Incorrect information deliberately supplied by a user.
• Independent third-party systems outside Prajeeva Healthcare Private Limited's reasonable control.
• External internet or telecommunications failures.

This provision does not exclude liability arising from Prajeeva Healthcare Private Limited's own negligence, statutory breach or other responsibility that cannot lawfully be excluded.

This Policy is governed by applicable laws of India.

Relevant legislation may include the Information Technology Act, 2000, which provides legal recognition for electronic records and electronic transactions, and the Digital Personal Data Protection Act, 2023, together with the Digital Personal Data Protection Rules, 2025, to the extent their relevant provisions are in force and applicable.

Electronic contracts are specifically recognised under section 10A of the Information Technology Act, 2000.

Mandatory statutory protections prevail over any inconsistent provision of this Policy.

Prajeeva Healthcare Private Limited may update this Policy to reflect changes in platform functionality, account features, security controls, healthcare services, technology or applicable law.

The current version will be published on the Prajeeva Healthcare Private Limited website.

Material changes affecting the processing of personal data, contractual rights or consent will be handled according to applicable notice or consent requirements.

Changes will not retrospectively remove a statutory right that has already accrued.

This Policy should be read together with:

• Terms & Conditions
• Privacy Policy
• Personal & Health Data Protection Policy
• Data Protection & User Rights
• Medical Disclaimer & Health Advice Warning
• Preventive Healthcare & Wellness Services Policy
• Diagnostic & Third-Party Healthcare Services Policy
• Refund & Cancellation Policy
• Payments, Subscriptions & Billing Policy
• Cookie Policy

For platform access, account security, login, privacy or digital service enquiries:

Prajeeva Healthcare Private Limited

Email: enquiries@prajeeva.com
Phone: +91-95913-21052
Website: https://prajeeva.com
Office: Prajeeva Healthcare Private Limited, Units B-403 & B-404, 4th Floor, Garden of Eden by UKN, Pattandur Agrahara, Whitefield, Bengaluru – 560066, India.

If you have questions about this page or how your information is handled, reach out to our team directly.